TERMS OF SERVICE

 / TERMS OF SERVICE

Terms of Service — Cafe Meow

Last updated: August 13, 2026
Website: https://cafemeow.co.uk
Location: 22 Birley Street, Blackpool, FY1 1DU

Welcome to Cafe Meow Limited (“we,” “our,” or “us”). By accessing our website, booking a visit, or visiting our physical premises at 22 Birley Street, Blackpool, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a booking or entering our cat lounge.

1. Bookings, Payments, and Cancellations

  • Session Times: Cat lounge sessions operate on a scheduled hourly basis (starting and ending on the hour). Late arrival is permitted, but your session will still end at the scheduled time.
  • Pricing & Inclusions: Standard admission is priced per person, which typically includes a complimentary drink from our designated menu. Additional food, drinks, or merchandise are charged separately.
  • Promotions & Discount Codes: Promotional codes (such as CAFEMEOW40) apply strictly to standard bookings made via Cafe Meow and do not cover additional products unless explicitly stated.
  • Cancellations & Refunds: Bookings are non-refundable unless at least 48 hours notice is provided prior to your scheduled arrival time. Cancellations made with less than 48 hours notice are not eligible for a refund.

2. Age Restrictions & Child Supervision

  • Standard Age Policy: To ensure a safe environment for our cats and guests, standard admission to the cat lounge is strictly restricted to children aged 8 or above. Children under 8 years old will not be permitted entry during standard sessions.
  • Under 8 Exception: Children under the age of 8 are only permitted to enter during specifically scheduled “Under 8 Events.” These events are scheduled periodically and will be explicitly notified on our official social media channels.
  • Supervision: All children under the age of 16 must be accompanied and supervised by a responsible adult at all times.

3. Cat Lounge Code of Conduct

To ensure the health, safety, and emotional well-being of our rescue cats (partnered with local rescue organizations), all visitors must obey the following rules:

  • Double-Door Entry: Upon entry and exit, ensure the first door is completely closed before opening the second to prevent any cats from escaping.
  • Hygiene: Use the provided hand sanitizer both before and after interacting with the cats.
  • No Picking Up: Do not pick up or lift the cats unless they have accidentally wandered into the double-doorway area and require safe guidance back. If a cat chooses to sit on your lap, that is fine.
  • Respect Rest: Do not wake up a sleeping cat.
  • Gentle Interaction: No flash photography. Do not use fingers or toes as toys, and do not chase, pull, push, or roughhouse with any cat.
  • Food & Drink Restrictions: No outside food or drinks (for humans or cats) are permitted in the lounge. Do not feed the cats any human food or beverages. Only official Cafe Meow cat treats (when available) may be fed to the cats.

4. Health, Safety, and Liability

  • Allergies & Risk: While we maintain high cleaning standards (5* hygiene rating), visits involve interaction with live animals. You enter the cat lounge at your own risk. Cafe Meow is not liable for any allergic reactions, scratches, or bites incurred during your visit.
  • Right of Admission: We reserve the right to ask any visitor who disregards staff instructions or mistreats an animal to leave immediately without a refund.

5. Website Use and Intellectual Property

  • All content on cafemeow.co.uk, including text, graphics, logos, and images, is the property of Cafe Meow Limited. You may not reproduce, distribute, or use our digital content without explicit written permission.

6. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.